🔒 Privacy Policy — RareGem
At RareGem, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and safeguard your data when you access raregem.co.in or make a purchase from us.
By using our website, you agree to the terms outlined in this policy.
1. Information We Collect
We collect information in the following ways:
A. Information You Provide Directly
- Name
- Email address
- Phone number
- Address
- Payment information (processed securely by payment gateways)
- Messages, inquiries or support requests
B. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Device details
- Browser type
- Pages visited
- Time spent on the website
- Cookies and tracking data
C. Information from Third Parties
We may receive data through:
- Payment gateways (Razorpay/UPI/COD partners)
- Shipping partners
- Social media logins
2. How We Use Your Information
We use your information to:
✔ Process & deliver orders
To confirm orders, ship items, and share tracking details.
✔ Provide customer support
To assist you with order issues or questions.
✔ Improve website performance
Analytics help us understand how users browse our site.
✔ Send updates & offers (optional)
We send promotional messages only if you opt-in.
✔ Fraud prevention & security
To detect and prevent unauthorized transactions.
3. Sharing Your Information
We never sell your personal information.
We share your data only with trusted partners:
- Payment Processors — Razorpay/UPI gateway
- Courier Partners — To deliver your order
- Email/WhatsApp Providers — For order updates
- Analytics Tools — Google Analytics, Meta Pixel
These partners use your data only to provide their services.
4. Data Protection & Security
We follow strict security measures:
- Encrypted checkout pages
- Secure SSL website protection
- Limited employee access
- Regular security audits
- Safe payment gateway integrations
However, no method of transmission online is 100% secure, and we do not guarantee absolute security.
5. Cookies & Tracking Technologies
We use cookies to:
- Improve website experience
- Track cart items
- Remember your preferences
- Analyse site performance
You may disable cookies in your browser settings, but some features may not work.
6. Your Rights as a User
You can request:
✔ Access to your personal data
✔ Correction of inaccurate data
✔ Deletion of your data (where applicable)
✔ Opt-out from marketing messages
To make a request, contact us at info@raregem.co.in.
7. Data Retention
We store your information only as long as necessary:
- Order records: up to 5 years
- Account data: until you request deletion
- Marketing data: until you unsubscribe
8. Children’s Privacy
Our website is not intended for users under 18 years.
We do not knowingly collect information from minors.
9. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices.
We recommend reviewing their policies before interacting.
10. Changes to This Policy
We may update this privacy policy anytime.
Updates will be posted on this page with a new “Last Updated” date.
Continued use of our website after changes means you accept the updated policy.
11. Contact Information
For privacy-related questions or concerns, contact us:
📧 Email: info@raregem.co.in
📞 WhatsApp: +91 9686620520
🌐 Website: www.raregem.co.in