📄 Terms & Conditions | Rare Gem

RAREGEM

🗂️ TABLE OF CONTENTS

1. Introduction
2. Acceptance of Terms
3. Eligibility
4. Product Information & Pricing
5. Order Process
6. Shipping & Delivery
7. Returns, Replacements & Refunds
8. Intellectual Property
9. Prohibited Activities
10. Limitation of Liability
11. Privacy & Data Security
12. Changes to Terms
13. Contact Information
14. FAQs
15. Accessibility Statement

1. Introduction

Welcome to RareGem (“we”, “our”, “us”). By visiting, accessing, or purchasing from raregem.co.in, you agree to the following Terms of Use. Please read them carefully.

2. Acceptance of Terms

By using our website or making a purchase, you confirm that you have read and agree to these terms.

3. Eligibility

You must be 18 years or older to use our website or make purchases.
Minors may shop only under the supervision of a parent/guardian.

4. Product Information & Pricing

• We ensure product descriptions, colors, sizes, and materials are accurate.
• Slight variations may occur due to lighting or screen settings.
• Prices may change without prior notice.

5. Order Process

• After placing an order, you will receive a confirmation email/WhatsApp message.
• Orders cannot be edited after processing begins.

6. Shipping & Delivery

• We offer FREE Shipping across India.
• Orders are shipped within 24–48 hours.
• Estimated delivery: 3–7 business days depending on location.
• Tracking details are shared via SMS, WhatsApp, and email.

7. Returns, Replacements & Refunds

We accept returns only for damaged, defective, or incorrect items.

Examples of Accepted Return Reasons

✔ Broken chain or clasp
✔ Missing stones
✔ Product delivered is completely different
✔ Severe damage visible upon opening

Not Accepted

✘ Change of mind
✘ Normal wear and tear
✘ Size or preference issues
✘ No unboxing video

Refunds are issued only if replacement is unavailable.

8. Intellectual Property

All content, images, text, videos, logos, and designs on our website are the property of RareGem and protected by copyright laws.
Unauthorized use is strictly prohibited.

9. Prohibited Activities

You agree NOT to:
• Use the website for fraudulent purposes
• Copy or reproduce content without permission
• Attempt unauthorized access or harm the website system

10. Limitation of Liability

RareGem is not responsible for:
• Delays caused by courier partners
• Incorrect contact details provided by customers
• Misuse of products after delivery

11. Privacy & Data Security

Your personal information is protected and used only for order processing, communication, and service improvement.
See our full Privacy Policy for details.

12. Changes to Terms

We may update these Terms of Use occasionally. Continued use of the website indicates acceptance of updated terms.

13. Contact Information

For help, support, or clarifications:

📧 Email: info@raregem.co.in
📞 WhatsApp: +91 9686620520
🌐 Website: raregem.co.in

14. Frequently Asked Questions (FAQs)

Q1: Can I cancel my order?

You can cancel your order only before it is shipped. After shipping, cancellation is not possible.

Q2: When will I receive a refund?

Refunds (if applicable) are processed within 5–7 business days after inspection.

Q3: What if I don’t receive tracking details?

Contact us via WhatsApp or email for quick support.

Q4: Are product images accurate?

Yes, but slight variations may occur due to screen brightness or lighting.

15. Accessibility Statement

• Our website aims to be accessible for all users, including those with disabilities.
• We use clear fonts, high-contrast text, and clean structure for readability.
• If you face any difficulty accessing content, please contact us and we will assist immediately.